A ciência de serviços é tema importante.

Essa é mais uma iniciativa dos nossos amigos da Europa.
Quando veremos mais aqui no Brasil?

clipped from www.bath.ac.uk The third workshop will build on this aim, and the findings of the second workshop, to address the topic “New Directions in Service Operations Management". Four parallel streams will focus this topic: Professional Service Operations; Servitization; Service Supply Chains and Lean Service.