Artigo aceito em congresso internacional

http://entertainment.slashdot.org/article.pl?sid=08%2F12%2F23%2F2321242&from=rss

"Check out the paper Towards the Simulation of E-commerce by Herbert Schlangemann, which is available in the IEEEXplor database (full article available only to IEEE members). This generated paper has been accepted with review by the 2008 International Conference on Computer Science and Software Engineering (CSSE). According to the organizers, 'CSSE is one of the important conferences sponsored by IEEE Computer Society, which serves as a forum for scientists and engineers in the latest development of artificial intelligence, grid computing, computer graphics, database technology, and software engineering.' Even better, fake author Herbert Schlangemann has been selected as session chair (PDF) for that conference. (The name Schlangemann was chosen based on the short film Der Schlangemann by Andreas Hansson and Björn Renberg.)" --

http://services-processes.blogspot.com/
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Projeto de pesquisa em Serviços

UK.

clipped from www.sbs.ox.ac.uk Designing for Services in Science and Technology-Based Enterprises was an interdisciplinary research project initiated by Saïd Business School (SBS) at the University of Oxford. This one-year study (2006-2007) explored how academics, service designers, and science and technology entrepreneurs understand the designing of services in science and technology-based enterprises. This website provides information on three case study projects in which service designers helped early stage science and technology enterprises (re)design their services. Alongside these collaborative efforts, five events held over a year at SBS brought together academics, service designers, the service design consultants and science entrepreneurs in order to reflect on these encounters and attempt to develop a cross-disciplinary vocabulary for service design in science and technology-based enterprises. The companies involved were:

Mudança de foco 2

Parte 2.

clipped from portalexame.abril.com.br Luxo Made In Brazil Empresários brasileiros começam a transpor a fronteira entre produtos e serviços comuns e aqueles destinados ao mercado de altíssima renda - um movimento complexo, em que a qualidade absoluta é apenas parte dos requisitos Revista EXAME

Mudança de foco 1

Parte 1.

clipped from portalexame.abril.com.br Ansiosas por status Primeiro, as grandes grifes começaram a fazer produtos para as massas. Agora, as empresas de artigos populares se esforçam para atingir um público mais sofisticado - um mercado de grandes lucros e desafios ainda maiores Revista EXAME

Artigo McKinsey Quarterly

Esse artigo ressalta o aumento da importância da operação de serviços na P&G.
Vale a pena ler!

clipped from www.mckinseyquarterly.com P&G’s support services have made a ten-year journey that many global corporations are studying with interest and, perhaps, envy. P&G has saved around $600 million to date by consolidating all back-office functions, such as finance and accounting, HR, facilities management, and IT, into one unit—Global Business Services (GBS)—and by outsourcing many of the nonstrategic activities involved in providing these services. What’s more, GBS played a key role in the speedy integration of Gillette, which P&G acquired in 2005, and it has emerged as a strategic partner with the operating units of the global consumer products group by providing innovative solutions in consumer and customer interactions and in product development. From internal service provider to strategic partner: An interview with the head of Global Business Services at P&G Exhibit: Biography of Filippo Passerini, head of P&G’s Global Business Services JULY 2008 • Michael Bloch and Elizabeth C. Lempres